Help. Instant. Secure.
When something does not work during daily business, support needs to be there fast. Our remote support brings technical help directly to your screen – calmly, clearly and without unnecessary detours.
Via remote assistance, we check settings, applications, access and typical workplace issues directly together with you.
Download the right tool, start it and share the displayed information with us. After that, we can support you securely.
Our secure remote support tool for fast assistance from our expert team. Ideal when a workplace needs to be checked and supported directly.
Alternative remote support solution for Windows systems. Use this download when our support team asks you to do so.
A fast solution in just a few steps. We guide you clearly through the process and solve issues directly on screen whenever possible.
Download our remote support tool or TeamViewer QuickSupport.
Start the tool and share the displayed session ID or connection information with us.
Access is controlled. You see what happens and remain in control of the session.
Our expert checks the issue directly on your system, fixes it or documents the next steps.
Many issues do not need an on-site appointment, but someone who stays calm, checks precisely and explains clearly. That is exactly what our remote support is made for.
Professional remote support with a clear process, personal assistance and secure access.
Fast problem solving without long waiting times and without unnecessary travel time.
No hidden access. You approve the connection and remain in control of the session.
Experienced IT specialists help directly on screen and explain the steps clearly.
Our remote support works with most common systems and workstations.
Our expert team is ready to help you quickly and securely. Download the tool or contact us directly.
Remote support is not a separate support contract, but the technical route by which many cases from IT Support are resolved.
Via the hotline or the ticket system. Remote support does not start by itself.
You download the remote support tool and start it. No installation or setup is required.
You pass on the connection details shown. Only with this approval can a session be established.
We see the same screen: settings, programs and access are checked and the cause is narrowed down — and you can watch.
Once the session has ended, there is no further access. A new approval is required for any new case.